Sales Enquiry: 0800 146 995 | Head Office/General Enquiries: 01772 203111

Privacy Policy

Privacy Policy

1. General Visits & Enquiries

This is the website of: Lancashire Double Glazing Group Ltd

This privacy policy sets out how Lancashire Double Glazing Group Ltd uses and protects any information that you provide Lancashire Double Glazing Group Ltd when you use this website www.lancashiredoubleglazing.co.uk in line with the General Data Protection Regulation (GDPR) (EU) 2016/679.

Feel free to contact us via e-mail: sales@lancashiredoubleglazing.co.uk, by telephone: 01772 203111 or you can write to us 213-217 Havelock Street, Preston, Lancashire, PR1 7NL.

 

Cookies

By using this website www.lancashiredoubleglazing.co.uk, you consent to the usage of data captured by the use of cookies. Cookies allow us to do multiple things to enhance and improve your browsing experience on our website. If you wish to turn off cookies, please adjust your browser settings. Our website will continue to function without cookies.

We use cookies to track visitors to our website; these details are in no way personal or identifiable details and will never be shared. Our cookies are for the sole purpose of improving the performance of our website for you, the user; this includes allowing us to geo-target our users, to make websites more personal and relevant to you.

 

Privacy Policy

Personal Identification Information

We may collect personal identification information from users in a variety of ways, including, but not limited to when users visit our site, subscribe to our newsletter or fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate: name, email address and phone number.

Address: If you supply us with your postal address you will only receive the information for which you provided us your address.

Telephone: Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding enquiries placed online.

Email: If you do not want to receive emails from us in the future, please let us know by sending us an email at the above address.

However, users may visit our site anonymously. We will only collect personal identification information from users if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities.

Unless we have your permission, or unless required to do so by law, we will never sell, distribute or lease any personal information to a third party.

 

Your rights in relation to your information

  • to access your information and to receive information about its use
  • to have your information corrected and/or completed
  • to have your information deleted
  • to restrict the use of your information
  • to receive your information in a portable format
  • to object to the use of your information

Consumers can have any inaccurate contact information corrected by contacting us. To contact us regarding your rights to your information, we can be contacted via e-mail: sales@lancashiredoubleglazing.co.uk, by telephone: 01772 203111 or you can write to us 213-217 Havelock Street, Preston, Lancashire, PR1 7NL.

 

How We Store & Protect Your Information

This website www.lancashiredoubleglazing.co.uk does temporarily store data/information supplied via a contact form, this includes; your name, email address, phone number and enquiry details. This information is also automatically sent to an independent secure mail server.

 

Sharing your Personal Information

We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

 

Variations to the Policy

From time to time, we may use customer information for new, unanticipated uses that have not been previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes. For these new purposes, we will only use data collected from the time of the policy change forward. If you are concerned about how your information is being used, you should check back at our website periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing us at the above address.

If you feel that this site is not following its stated information policy, you may contact us via e-mail: sales@lancashiredoubleglazing.co.uk, by telephone: 01772 203111 or you can write to us 213-217 Havelock Street, Preston, Lancashire, PR1 7NL.

 

Third Parties:

Below are details regarding the third party providers and third party tools we use:

 

Hosting Provider:

We use a third party server to host our website, called eUKhost LTD (part of the Hyperslice group which includes eUKhost LTD, Webhosting UK COM LTD and Hyperslice LTD), the privacy policy of which is available here: https://www.eukhost.com/privacy-policy.php. Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website) and your browser version and operating system.

 

Secure Socket Layer (SSL):

This website use Secure Sockets Layer (SSL) encryption software to encrypt any information you submit to us via any forms on our website.

 

Hyperlinks to other websites

This website may contain hyperlinks to other websites of interest or reference. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution when visiting any third party hyperlink and refer to their own Privacy Policy.

 

Google Analytics

Page views, source and time spent on website are part of the user website activities information we can see with this cookie. This information cannot be traced back to any individuals as it is displayed as depersonalised numbers; this is in order to help protect your privacy whilst using our website.

By using Google Analytics we can take account of which content adds value to our customers, helping us to provide you with reading and viewing materials which you will enjoy and find useful in the future.

Should you wish to opt-out and ensure your visit is not recorded by Google Analytics, you can use a free browser add-on to opt-out, for more information please visit: https://tools.google.com/dlpage/gaoptout/

 

Google AdWords

We use Google AdWords to see which pages led to our users submitting contact forms to us, which allows us to create a more effective marketing campaign, and make better use of our paid search budget.

We also use Google AdWords Remarketing cookies to display adverts on third party websites to our past site users, based on their past visits. The data we collect will only be used in accordance with our own privacy policy and Google’s privacy policy.

For information regarding Googles use of cookies and how to opt-out, please visit: https://adssettings.google.com/anonymous

 

Facebook

We use technology on our site called Facebook Conversion Tracking, allowing us to track visitors who are referred here, to our website, via a Facebook page, app or advert.

While we will share information in relation to your visit to our website with Facebook, this do not include specific information about your personal details. The information will be used by Facebook, on our behalf, to survey the performance of our advertisements.

You can find out more about this on Facebook’s data use policy page, which details the information we share in accordance with their policy. We also use Facebook Conversion Tracking to allow us to present adverts on and off Facebook.

View Facebooks data policy here: https://www.facebook.com/about/privacy

2. Finance Applications

Customer Privacy Notice

What this Notice covers

Lancashire Double Glazing are committed to protecting the privacy and security of your personal information.

This Privacy Notice describes how we collect and use personal information about you.

This notice does not form part of any agreement or contract and may be updated at any time.

 

Identity of the data controller

We are a data controller for any personal information that you provide to us. This means that we are responsible for determining how information relating to you is used, stored and shared.

 

Categories of personal data we process

We will collect, store, and use the following categories of personal information about you:

  • Your full name
  • Your address
  • Your contact details such as phone numbers and email addresses
  • Your employment status, salary and homeowner status

 

Sources of personal data

We collect personal information relating to you directly from you.

 

Our lawful bases for processing your data

We will use your personal information in the following circumstances:

  • Where we need to perform the contract we have entered into with you
  • Where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests
  • To comply with relevant legislation and regulations

 

Our purposes for processing your data

  • Performing the contract that we have entered in to with you by providing you with the products and services that you have ordered
  • To provide you with a quote and the details of all available payment methods when you have shown an interest in our products and services
  • To issue marketing material to you about the products and services we offer
  • To process a finance application for you

 

Sensitive Personal Data

There may be instances where it is necessary for you to share information with us containing special categories of personal information or ‘sensitive personal data’. This relates to things such as details of medical conditions which you may need to share with us so we are able to meet your specific requirements when providing our goods and services.

Due to the sensitive nature of this information, we will only take it from you if you have given us your explicit consent and it is necessary for us to do so. We will also inform you of what we will do with this information and who we will share it with.

 

Use of Cookies

If you visit our website, we may use cookies where appropriate to gather information about your computer and your general interests to enable us to improve our website and target marketing appropriately.

Cookies are stored on your computer’s hard drive and cannot be used to identify you personally as they contain no personal information.

 

Who has access to your data

We may share your personal information with third parties where required by law, where it is necessary to administer the contract we have entered in to you with you, or where we have another legitimate interest in doing so.

Recipients of your data may include third-party service providers, other related business entities, a regulator, or to otherwise comply with the law.

If you choose to fund your purchase with us using one of the finance products we offer to our customers as a credit broker on behalf of lenders, we will share your data with the relevant lender so they are able to process your finance application.

Where we do so, we will require third parties to respect the security of your data and to treat it in accordance with the law.

 

Security of your data

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

 

How we decide how long to retain your data

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or contractual requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and any applicable legal or contractual requirements.

 

Your rights

You have the right to:

  • Request access to, and a copy of, your personal information that we hold.
  • Request correction of the personal information that we hold about you if you believe it is incomplete or inaccurate
  • Request erasure of your personal information in specific circumstances, such as; if our processing of your personal information is based upon legitimate interests and you believe it is no longer necessary; or if you believe we have processed your personal data unlawfully or not for the purposes which it was intended.
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
  • Request to restrict the processing of your personal information in specific circumstances, such as; you have requested that your personal information is corrected and want to restrict processing whilst we correct it; where you believe our processing is unlawful but do not want us to erase your personal information; where we no longer need to store your personal information but you require us to do so to enable you to exercise or defend a legal claim.

Data Portability in particular circumstances meaning that you can request for your personal information to be securely moved, copied or transferred from our IT environment to another. This only applies if our lawful basis for processing your data is consent or performance of a contract, and we are processing your data by automated means.If you believe we have not complied with your rights, you can complain to the Information Commissioner by visiting their website https://ico.org.uk/.

 

Automated decision-making & Profiling

We do not conduct any automated decision-making or profiling activities whilst processing your personal information.

 

Changes to this Privacy Notice

The Company reserves the right to update this privacy notice at any time. You can request the most up to date version from us at any time by contacting us on the contact details below.

 

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy notice via email to LDGSales@lancashiredoubleglazing.co.uk or in writing to Lancashire Double Glazing, 213-217 Havelock Street, Preston, PR1 7NL

Due to an increased volume of installations and enquiries it may take our staff a little longer to get back to you. Many thanks for your patience.